eLearning

Business Problem: Gates Floors Carpets and Design experienced a rise in L&I claims above the industry average. Most of the L&I claims are musculoskeletal due to improper lifting techniques and poor body alignment. The business goal is to have no more than 2% of employees across the company file L&I claims for musculoskeletal injuries in the next quarter.

Business Solution: This course provides the learner with lifting techniques for manual labor, steps for ergonomically adjusting seated and standing workstations in the showroom and offices, and the demonstration of specific stretches to prevent injury.

Audience: Current employees of the company working in warehouses and as showroom consultants, management, and employees that onboard in the future.  

Process: A systematic approach rooted in the ADDIE model was used in the development of this course. Information for the learner was chunked and organized into digestible sections that adhered to the learning goals. The course interactions were developed in a comprehensive, detailed storyboard. The course was outlined in a design document to further show how learning objectives, course flow, and assessment were highly focused. The graded final assessment was based in Level 2 of the Kirkpatrick Model. Reviews of the company's L&I claims of the next quarter would be an assessment of behavioral change, as part of Level 3 of the Kirkpatrick Model.

Business Problem: Eversound Apartment Homes is updating mandatory training for property managers from ILT modules to asynchronous eLearning in order to deliver training efficiently and consistently across all properties. The company has expanded with ten new properties, and onboarding property managers must be trained.

Business Solution: As part of a comprehensive eLearning Training Series, this module provides the learner with knowledge to hire maintenance professionals to best meet the needs of their property, operate within budget constraints, and maintain quality apartment homes for residents.

Audience: Onboarding property managers for new properties.

Process: This course was designed as one module of a comprehensive training series. Content was organized and chunked to support learning objectives and retention of knowledge. The color palette was chosen to complement the company's marketing.  Videos were chosen to provide an introduction into each content area to give the learner a real-world context for the information. Interactive knowledge checks were implemented to give the learner immediate feedback on understanding. The graded assessment was based on Level 2 of the Kirkpatrick Model, and Level 3 assessment would be  conducted by the regional managers as they review summaries of property maintenance requests, a part of overall performance review.

Business Problem: Management of Casablanca Italian Grill has received a greater number of customer complaints and managers are seeing inconsistent use of the “4 Steps of Service” when observing individual waitstaff. Guest reviews have dropped from 4.5-5 stars, to 3.5-4 in Yelp, Facebook, and Google. The company experienced high attrition in the last quarter of servers who train.

Business Solution: In the next quarter, the level of service will return to all servers utilizing the “4 Steps of Service”: Greeting/Personal Connection, Proactive Problem-Solving, Teamwork, and Closing. This will be based on customer surveys, social media reviews, and management observations of table service and side-work duties. 

Audience: All server staff and management.

Process: In the development of this course, information was organized into a concept map to show how the learning objectives were embedded in interactions and assessment, and to outline the course flow. The course was designed with high visuals, keywords in color, and a color palette consistent with the company's branding to engage learners. Embedded in problem-based learning, real-world scenarios were used for learners to apply knowledge. The graded assessment was based in Level 2 of the Kirkpatrick Model, and Level 3 assessment would be completed by management to document behavioral change.